Our Services

Russell & Ballard offers a variety of services and also the personalized customer service that you won't receive in one of the big mall stores. Whether it's an engagement ring or a watch battery, we are here to help you with all your jewelry needs.

Russell & Ballard offers a variety of services and also the personalized customer service that you won’t receive in one of the big mall stores. Whether it’s an engagement ring or a watch battery, we are here to help you with all your jewelry needs.

Russell & Ballard provides a wide spectrum of services to meet all your jewelry wants and needs.

Jewelry Repair

When a piece of your jewelry breaks, Russell & Ballard cares that it gets fixed right. Russell & Ballard has one of the leading Goldsmiths link to Meet Our Experts/Goldsmith in West Michigan who fixes your jewelry on site, so that it never leaves the store. Bring your piece to our store and we will restore your jewelry to "like-new" quality and make sure that you are 100% satisfied with the repair. Your jewelry will be fixed in approximately one week for your convenience and will be ready after 5:00 on the scheduled pick up date. Contact us to get a quote for your repairs.

Watch Repair and Batteries

Many watch repairs, including batteries and links, can conveniently be done at the store while you wait. We send out all broken or non-working watches to a local repair shop, and you can expect your repair in approximately 1-3 weeks.

Cleaning and Sizing

Let us clean and buff your ring while you look around our store.

Ring sizing can be tricky, but our expert team can size your finger, give you suggestions and get your ring fitting perfectly. Your ring will be ready for you in about a week and come back buffed and cleaned.

Appraisals

Appraisals can be done for you and/or your insurance company by one of the two owners. The appraisals includes two copies, one for your records and one for your insurance company. Appraisals generally take one week.

Engraving

Ring Engraving is usually done in our store for no charge if the ring is purchased from us. If not we would be happy to engrave rings or any other item for a per letter charge. Stop in to see the many scripts and sizes.

Buying Gold

We are here to help you get top dollar for your gold. All your gold will be inspected on site and weighed. We will then give you a check or in store credit.

Custom Design

Let your creative side shine by letting us help you design the perfect piece of jewelry for that special someone. We take inspirations from photos, drawings, and images. You will get to see your jewelry in all the stages from a computer drawing (blue print) to a wax mold and then the finished product. This process takes about 6-8 weeks and can be very affordable. We can work with any budget.

Prices may vary for these services. Contact Us for a free estimate.